Refund & Cancellation Policy

1. Cancellation Policy

We understand schedules can change unexpectedly. Our cancellation guidelines are structured as follows:

• Standard Cancellation (1+ hours in advance): If you cancel at least one hour before your assigned time window, 100% of your pre-paid amount is refunded immediately without any cancellation fee.
• Late Cancellation (Under 1 hour): If cancelled less than 1 hour before arrival, or when the technician is already in transit to your address, a nominal dispatch fee of ₹100 may be retained to cover fuel and travel expenses.
• Doorstep No-Show: If our detailing specialist arrives at your location and is unable to access the vehicle after waiting for 20 minutes, the appointment will be marked as cancelled.

2. Quality Satisfaction Guarantee

We take pride in our workmanship. If you notice any missed areas, water marks, or streaks following your service:

1. Contact our customer support team within 24 hours of the service completion.
2. Provide a brief description or photo of the area of concern.
3. We will immediately schedule a complimentary touch-up re-wash with a senior specialist, or process an appropriate refund.

3. Inclement Weather Rescheduling

Doorstep detailing requires clear weather for exterior washing and curing. In the event of unexpected rain or extreme weather conditions, we will contact you to reschedule the appointment at your earliest convenience, or issue an immediate full refund if you prefer not to reschedule.

4. Refund Processing Timeline

Once a refund is approved by our billing department:

• UPI & Wallets: Processed within 24 to 48 hours.
• Debit & Credit Cards / Net Banking: Processed within 5 to 7 working days, depending on your card issuer bank.

5. How to Initiate a Refund Request

To request a refund or raise a service grievance, contact our customer desk through any of the following channels: