Privacy Policy

IvA Car & Bike — Privacy Policy

1. Introduction

IvA Car & Bike ("IvA", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you use the IvA Car & Bike mobile application and related services.

By using our app, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Account Information:

Full name, email address, phone number

Profile photo and password

Account type (Customer or Provider)

Booking & Service Information:

Booking details, vehicle preferences

Pickup/drop-off locations and service dates

Transaction and communication records

Provider / Driver Information:

Identity and driver's license details

Vehicle registration and insurance documents

Bank or payout account information

Payment Information: Payments are processed by trusted third-party payment processors. We receive only limited transaction data such as payment status, amount, currency, and reference ID. We do not store complete card numbers or CVV codes.

Location Information: With your permission, we collect location data to show nearby services, manage bookings, and support navigation. You can disable location access in your device settings, though some features may not work without it.

Device & Technical Information:

Device type, OS version, app version

IP address, crash logs, and diagnostic data

Unique device identifiers

3. How We Use Your Information

We use your information to:

Create and manage your account

Process and fulfill bookings

Verify Provider identities and credentials

Handle payments and refunds

Send booking confirmations and service updates

Provide customer support

Detect fraud and maintain platform security

Improve app performance and user experience

Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share limited information:

Between users: Customer and Provider receive only the information needed to complete a booking

Service providers: Payment processors, cloud hosting, mapping, analytics, and support partners who operate under strict data agreements

Legal requirements: When required by law, court order, or to protect user safety

5. Data Retention & Deletion

We retain your data only as long as necessary for service delivery, legal compliance, and fraud prevention.

To delete your account and data, contact us at: 📧 islammoni93@gmail.com 📞 +91 78722 47331

Some data may be retained after deletion where required by law or for dispute resolution.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data

Restrict or object to certain processing

Withdraw consent at any time

Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the details in Section 9.

7. Children's Privacy

IvA is not intended for users under the minimum legal age in their jurisdiction. We do not knowingly collect data from children. If you believe a child has submitted personal data, please contact us immediately.

8. Data Security

We implement industry-standard technical and organizational safeguards to protect your data. However, no digital system is fully immune to risk. Please keep your login credentials secure and notify us immediately if you suspect unauthorized access.

9. Contact Us

For privacy questions, data requests, or account deletion:

IvA Car & Bike Support 📧 islammoni93@gmail.com 📞 +91 78722 47331

10. Changes to This Policy

We may update this policy periodically. Material changes will be notified via the app or email. The "Last Updated" date at the top reflects the most recent revision.